DELIVERY & RETURNS
RETURNS & REFUNDS
In the unlikely event that you are unhappy with your purchased product, we will happily refund the cost of that item. The item must be returned to us in perfect condition within 28 days of receipt.
To begin the returns process contact us at concierge@iamnobilis.com with your name, address and order number. We will send a returns labels (not pre-paid) and any nessassary paperwork such as a pre-filled customs / commercial returns invoice (EU and rest of world).
We advise returning the item to I am Nobilis using a ‘signed-for’ insured service.
Please note, we cannot cover the cost of any return shipping costs, unless the item you received was damaged, faulty or incorrect. If you believe you’ve received a faulty or damaged item, please first contact us at concierge@iamnobilis.com
Need help with your return?
Email us at concierge@iamnobilis.com
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Receiving a refund
Your refund will be to the original payment method. Please note that refunds can take up to 10 working days to show on your account. Your shipping costs will be excluded unless the item is faulty.
Customs duties and sales taxes are non-refundable through ‘I am Nobilis’. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.
Unfortunately, we cannot take responsibility for any postage, custom and duties charges that your return may incur.
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Our returns policy
All products must be returned in a new and unused state, in perfect condition. This also includes all packaging and dust bag. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.
Need help with your refund?
Email us at concierge@iamnobilis.com
